Faqs

How does Dr. Cho and Dr. Lee keep up-to-date on all of the current techniques and materials?
How do I know when it's time to come in for a checkup?
Do you accept referrals?
Do you accept my insurance plan?
Can you show me what my smile can look like ahead of time with imaging software?
What do I do if I have an emergency when the office is closed?
I have a temporary crown in my mouth. What happens if it comes off or breaks?
What different payment options do you provide?
How can I ask Dr. Cho and Dr. Lee questions directly?
How can I safely whiten my teeth?
What precautions do you take to ensure patient safety?
What makes you different than any other dental practice I can visit?
Crowns, veneers, on-lays, inlays and partials.where can I learn more about these procedures?
Do I have to floss every day? Is it really that important?
I want my front teeth to look better, but I do not want to wear braces. What would you recommend?
Why do I need perio maintenance? Can't I just get my teeth cleaned?
My spouse snores and keeps me up at night. I have heard a dentist might be able to prescribe an appliance that prevents snoring. Can you help?

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How does Dr. Cho and Dr. Lee keep up-to-date on all of the current techniques and materials?

Dr. Cho and Dr. Lee at a continuing education conference. Dr. Cho and Dr. Lee are passionate about dentistry. It is not only their job, but it is also their hobby. Where the state of Arizona requires 75 hours of continuing education every three years, Dr. Cho and Dr. Lee routinely attends 150-200 hours each year. When they graduated from Loma Linda University, they made the commitment they would dedicate at least two days a month to continuing education. They’re keeping up-to-date at a pace that most dentists choose not to keep, and you’ll be able to tell in their dentistry!

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How do I know when it's time to come in for a checkup?

We work diligently to make sure you’ll always know what the next steps are. Your hygienist will help you understand what interval is needed to keep your mouth healthy. We’ll schedule your sequential appointment before you leave. We will also send you a card, give you a call, e-mail, or even a text message when you’re due for your next visit. Please note that, especially if you’ve never been into our office, the ADA says most people need to see a dentist three times each year. Make an appointment today and we’ll help you figure out what schedule is best for you.

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Do you accept referrals?

Yes. We love referrals. Wonderful people refer wonderful people, so we look forward to treating your friends with the same expert care we extend to you. Ask us about our special “Smile Card” and other perks you’ll receive when sharing the great news of our office’s commitment to oral health with your friends!

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Do you accept my insurance plan?


Our office is very up-to-date on insurance. As a matter of fact, we have a computer program that links to a national database of insurance companies. We can look up your insurance provider by your employer name. We are not part of any provider or HMO plan. However, we find that 80% of the time, you still have the ability to choose your own dentist. We’ll do our best to maximize your benefits. We will complete your claim forms and even help argue your case if your claim is denied.

If your carrier is up-to-date (in over 70% of the cases), the claims will be transmitted via computer modem before the end of your treatment day! If you prefer, in addition to filing the claim, we will initially ask you only for your estimated co-payment. Please understand that this is only an estimate and is based upon the information available to us. Once your carrier has paid the claim, any difference will be due upon receipt of our statement. If your insurance company postpones payment for more than 90 days, we ask that you make the remaining payment while we work together to get the insurance company to pay you their obligations. After the 60-day grace period, the remaining balance is subject to 18% APR. The range of benefits depends solely on what your employer wishes to pursue. Some plans cover as little as 30% or as much as 100% of dental services, with most falling in the 40-80% range. Most plans also have a yearly maximum.

Many plans base the amount of benefit on a schedule of fees arbitrarily developed by insurance companies. For this reason, you may receive a lower percentage than the reimbursement level indicated in your dental plan. For example, if your plan states that it will pay 70% of the cost of a specific treatment, it means 80% of the fee arbitrarily determined by the insurance company and not the actual fee charged by our office. The financial obligations for the dental treatment are between you and our office.

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Can you show me what my smile can look like ahead of time with imaging software?


Sure we can! Our patients get excited when we take a photo of them and then digitally change their teeth and smile to give them an idea of what they can look like after a proposed dental procedure. You can take this imaging “before and after” photo home with you to show your friends and family. You will have a tangible idea of your options as you make the decision to enhance and/or create your most beautiful smile.

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What do I do if I have an emergency when the office is closed?

Call our regular phone number at any time. If the office is closed, the phone call will be transferred to the 24/7 Emergency Line, allowing Dr. Lee to be personally paged to call you back and answer any questions pertaining to your emergency

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I have a temporary crown in my mouth. What happens if it comes off or breaks?

We recommend you put it back into place and call the office so we can reset it immediately. Keeping your tooth covered is of utmost importance in this situation. Call or page us for guidance immediately

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What different payment options do you provide?

We consider our relationship with you to be of primary importance and will always make our recommendations based on what we believe is the very best treatment for you regardless of your insurance coverage or financial arrangements. For your comfort and convenience, we offer a wide range of financial options and welcome your suggestions and questions.

Pre-payment in full – a pre-payment bookkeeping courtesy of 5% will be given for direct payment in full by cash, check or credit card prior to treatment.

Pre-authorized credit card agreement – with your permission and signature, we will charge your MasterCard or VISA with an agreed payment amount each month. This allows you to make monthly payments without applying for additional credit.

Three payments (for fees over $1000.00) – total patient obligation may be divided as follows: 50% due at the first treatment visit, with the remaining balance split into two equal payments due 30 and 60 days after the first treatment visit.

CareCredit – interest free payment plans with low payments up to 12 months. With good credit we can get fast approval by phone.

Pay as you go – you may choose to pay your obligation for each visit with Cash, Check or Credit Card at each visit.

Gradual Treatment Plan – For those patients on a limited budget. By prioritizing treatment, those patients who do not have dental insurance or are on a tight budget can still complete their dental work by spreading appointments over several months or years.

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How can I ask Dr. Cho or Dr. Lee questions directly?

Dr. Cho and Dr. Lee love email, so just click here to write them a note. They’ll respond promptly. You can also leave them a voicemail and they’ll get back to you that evening. If it’s something you’d like to speak with them in person about, just call our office to make an appointment.

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How can I safely whiten my teeth?

We offer at home and ZOOM in-office whitening options. Make an appointment today and we’ll look at what the best option for you might be.

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What precautions do you take to ensure patient safety?

There are so many different ways we put your safety first: using gloves, masks and glasses; ensuring sterilization and disinfection of all instruments and counters; testing our sterilizer weekly to make sure it meets all hospital level standards and more. Our state-of-the-art sterilization center is something you can see at any time if you’re interested in learning more. Each room is cleaned between patients and all proper sterilization procedures are carried out and monitored in meticulous fashion. Rest easy at Dr. Cho and Dr. Lee’s practice – we’re taking care of you probably better than you’ll ever know!

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What makes you different than any other dental practice I can visit?

Our number one goal is for you to have a great visit. A great visit is defined by our five-star service and our top quality dentistry. It starts with a sincerely interested person greeting you when you call. Then, you’ll have a personal introduction when you arrive. We make sure you’re 100% comfortable with every procedure we propose. We take care of all of the little things that can make a difference in our patient’s day: like refreshments in the reception area, beautiful floral arrangements to brighten your mood, and even music for you to listen to during your visit.

We build time into our schedule for personal conversations with you that result in a powerful rapport and trust, allowing you to take confidence in the excellent dentistry we offer. We are trained in caring not only about your teeth but who you are, what your desires and needs are, and how you like to be treated. Dr. Cho and Dr. Lee’s dentistry are second to none for those addressing comfort, life-long maintenance and/or the most elaborate cosmetic issues. We could try to describe the difference all day, but we’d love more than anything to show you! Make an appointment today!

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Crowns, veneers, on-lays, inlays and partials. Where can I learn more about these procedures?

Operatory Stations have videos as a great resource for you when it comes to education about each procedure. So, feel free to read more there. However, no amount of information will be tailored specifically to your need like a one-on-one conversation in our office where we can look at your mouth with you, talk about your goals for comfort and looks and then decide on an action plan that’s perfect for you. So, please know that we would love to talk personally with you about these great restorative and cosmetic options.

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Do I have to floss every day? Is it really that important?

Yes. Besides cleaning your mouth, flossing daily adds years to your life by eliminating the bacteria that’s around our teeth. The bacteria causes infection, which can seep into your blood stream and cause heart disease. So, besides the health of our mouth, it’s the overall health consideration that makes a daily flossing habit so important. For our teeth, the infection process happens in just a couple of days! Stay on top of your overall health by flossing regularly.

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I want my front teeth to look better, but I do not want to wear braces. What would you recommend?

You have a few options: traditional orthodontia or the new clear, removable aligning tray series called Invisalign. Our patients have been thrilled with Invisalign, which accomplishes the goal of better aligned teeth in a short amount of time (typically nine months to a year). Others who have pressing elements of their decision, such as time, may opt for veneers, which give you the smile you dream of in as few as two visits.

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Why do I need periomaintenance? Can't I just get my teeth cleaned?

The word prophy or prophylaxis cleaning means prevention. Prophylaxis appointments, or cleanings, focus on preventing disease such as infection, bone loss, gum loss, etc. Perio maintenance means we’ve gone from a clean/healthy state (where only prevention is needed) into a deeper state, causing a need to really address the health issues within your mouth beyond the prevention level of care. Periodontal maintenance involves going 360 degrees around each tooth. There’s a difference between preventive cleanings and periodontal maintenance. But, trust us on this one: both are important and we’ll always only recommend what you really need.

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My spouse snores and keeps me up at night. I have heard a dentist might be able to prescribe an appliance that prevents snoring. Can you help?

Yes, we can! We offer Silent Night as an effective treatment for patients with snoring and mild to moderate Obstructive Sleep Apnea. This patented and FDA approved method works magic in homes where snoring is an issue. Make an appointment or contact us for more information today!

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Chandler Location

1075 E Riggs Road, #2
Chandler, AZ 85249
Phone: (480) 883-7730

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    In Case of Emergency

    If you ever have an after-hours emergency situation and require immediate assistance, please call us, any time, any day, at: (480) 528-7438